Thank you for shopping at Sales on Fleet. We strive to provide high-quality office, janitorial, and sanitation supplies. If you are not entirely satisfied with your purchase, we’re here to help.
Returns:
You have [Number] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need to provide the receipt or proof of purchase.
Initiating a Return:
To initiate a return, please contact us at [Your Contact Information] with your order number and details about the product you would like to return. We will provide you with instructions on how to return the item.
Shipping Returns:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with your order number and a description of the damage or defect. We may require photographic evidence. We will either replace the item or issue a full refund, including shipping costs.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be applied to your original method of payment within [Number] business days.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Contact Information].
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Information] and send your item to [Your Return Address].
Non-Returnable Items:
Certain types of items cannot be returned, such as:
Please contact us if you have questions about whether a specific item is eligible for return.
Cancellations:
Orders can be cancelled within [Number] hours of placing the order. To cancel an order, please contact us immediately at [Your Contact Information]. If the order has already been shipped, it cannot be cancelled and will need to be returned following the return process outlined above.
Contact Us:
If you have any questions about our Refund and Return Policy, please contact us at:
[Your Company Name]
[Your Company Address]
[Your Company Email]
[Your Company Phone Number]
