Refund and Return Policy

Thank you for shopping at Pro Retail Discount. We strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within 30 days of the delivery date.
  • You must provide proof of purchase, such as an order number or receipt.

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food items).
  • Personal care items (e.g., hygiene products).
  • Custom-made or personalized items.
  • Hazardous materials, or flammable liquids or gases.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Email Address] or [Your Phone Number] to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions on how to return the item(s).
  4. Pack the item(s) securely in the original packaging, if possible, and include a copy of the return authorization form.
  5. Ship the item(s) to the address provided by our customer support team.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or the item is defective). We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

4. Refunds

Once we receive your return and inspect the item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [Number] business days for the refund to appear in your account.

If the return does not meet the eligibility criteria, we reserve the right to refuse the refund or charge a restocking fee.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at [Your Email Address] or [Your Phone Number] within [Number] days of the delivery date. We will arrange for a replacement or refund, depending on the availability of the item and your preference.

7. Cancellations

You may cancel your order within [Number] hours of placing it. To cancel your order, please contact our customer support team at [Your Email Address] or [Your Phone Number]. If the order has already been shipped, you will need to follow the return process outlined above.

8. Contact Us

If you have any questions about our refund and return policy, please contact us at:

Pro Retail Discount
[Your Address]
[Your Email Address]
[Your Phone Number]